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Job Opportunities
Hillsboro, Ohio
Customer Care Specialist
The Customer Care Specialist plays a pivotal role in ensuring exceptional customer service experiences through various channels, including phone calls and online interactions. This position encompasses a diverse range of responsibilities, from providing account information to assisting with basic electronic banking transactions. Additionally, the Customer Care Specialist is entrusted with essential bookkeeping tasks and clerical duties integral to the department's operations.
Primary Duties and Responsibilities:
1. Customer Service:
• Serve as the primary point of contact for incoming phone calls, maintaining a professional and courteous demeanor
• Assist customers with inquiries regarding account details, electronic banking, and various banking products and services
• Respond promptly and professionally to emails from both customers and colleagues, addressing queries and concerns effectively
• Collaborate with other departments to address customer needs and ensure seamless service delivery
• Conduct credit card collections calls with tact and professionalism
2. Bookkeeping Functions:
• Perform daily bookkeeping tasks, including verification of signature accounts and review of closed saving and checking accounts
• Enter accurate descriptions in the General Ledger for transactions and ensure thorough business check reviews
• Process deposit account verifications, mobile deposits, and credit card balancing efficiently
• Handle encoding corrections and monitor piggy savings accounts, ensuring compliance with regulatory standards
• Complete wire transfers received via fax or email and process debit card/credit card payments for loans or credit cards
3. Clerical Duties:
• Maintain overdraft logs and address changes, ensuring accuracy in records and filings
• Process stop payment requests and handle special statement cycles and mailings with attention to detail
• Scan completed work for documentation and maintain organized filing systems
• Prepare loan notices and tax documents manually as required
4. Miscellaneous Responsibilities:
• Attend training sessions to stay updated on compliance, security, and internal guidelines, completing all required online training modules
• Demonstrate proficiency in Microsoft suite products and Windows-based systems, adapting quickly to new job functions
• Multitask effectively in a fast-paced work environment, demonstrating personal accountability, self-motivation, and attention to detail
Qualifications/Skills and Knowledge Requirements:
• Must be proficient in Microsoft suite of products and Windows-based systems
• Strong organizational skills and ability to adapt to a fast-paced work environment
• Excellent communication skills, both verbal and written
• Demonstrated ability to multitask and prioritize tasks effectively
• Detail-oriented with a strong sense of personal accountability and self-motivation
Hillsboro, Ohio
Teller - PART TIME
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Greenfield, Ohio
Teller
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Marysville, Ohio
Commercial/ Ag Lender
The Agricultural & Commercial Loan Officer is responsible for increasing bank assets by soliciting, developing, and managing credit relationships with agricultural and commercial loan customers. This includes handling all types of commercial/agriculture loans. The ideal candidate will have a high level of initiative to develop customer contacts, sell, and cross-sell bank products. Exceptional people skills are required to deliver unparalleled customer service, represent the bank at public relation events, and align with MNB's mission statement.
Primary Duties and Responsibilities:
Customer Relationship Management:
• Develop and maintain new and existing customer relationships through a structured calling program
• Cross-sell MNB products to maximize customer relationships
Loan Portfolio Management:
• Achieve loan production goals as established in the bank's budget
• Manage loan portfolio growth, minimize portfolio run-off, and maintain high credit quality
• Ensure timely loan renewals and accurate loan documentation
• Be knowledgeable about the branch loan portfolio including balances, concentrations, yields, runoffs, and new opportunities
• Maintain loan delinquencies within acceptable past due percentages and mitigate bank risk through proactive management
• Ensure portfolio yields and loan rates align with bank guidelines
Loan Processing:
• Thoroughly understand and adhere to Bank loan policy
• Obtain and process loan applications efficiently
• Conduct timely loan analysis and make decisions, obtaining necessary approvals
• Prepare and present loan proposals to supervisors, committees, or the Board of Directors
• Handle denied loans respectfully and compassionately
Customer Service:
• Meet customer-established timetables for loan closings and information updates
• Return customer phone calls promptly
Community Engagement:
• Represent the bank in community events to foster good public relations and increase loan officer visibility
• Actively participate in business and agricultural organizations and events
Reporting & Compliance:
• Report to Senior Management as required
• Work closely with loan processing departments to meet processing time requirements
Qualifications/Skills and Knowledge Requirements:
Education and Prior Experience:
• College degree in agriculture, economics, or business
• Commitment to continuing education to broaden knowledge and expertise
• Two years of commercial/agricultural lending experience
Communication Skills:
• Effectively communicate information and respond to questions from both customers and Management
• Ability to speak persuasively in both positive and negative situations
• Create well-structured and correct reports, business correspondence, and procedure manuals
Technical and Computer Skills:
• Proficient in all bank-utilized programs, especially in the area of work
• Competent in research and data collection
• Possess accounting knowledge
Banking and Finance Skills:
• Proficient in proper loan analysis and documentation
• Thoroughly learn and follow bank loan policies, procedures, and regulatory requirements
Sales Skills:
• Prospect new clients
• Conduct interviews with prospects and clients
• Recommend the best-suited product(s) to customers
Other Demonstrable Skills:
• Genuine interest in helping customers achieve their financial goals
• Team player mentality
• Commitment to delivering superior customer service
Batavia, Ohio
Teller - PART TIME
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Springfield, Ohio
Teller - PART TIME
Primary Duties and Responsibilities:
• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
London, Ohio
Customer Service Representative
Primary Duties and Responsibilities:
• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent required. 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Hillsboro, Ohio
Customer Service Representative
Primary Duties and Responsibilities:
• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent required. 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Merchants National Bank is committed to providing unequalled customer service and work environment. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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