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Established in 1879, the Merchants National Bank is an independent institution built upon a foundation of financial strength and customer service. Our main office is in Hillsboro, Ohio with branch offices located in Greenfield, Washington Court House, London, Springfield, Mount Orab, Higginsport, Georgetown, Batavia and Marysville. Each of our offices are individually and locally managed. We are committed to establishing long-term relationships with our customer base.
Job Opportunities
Marysville, Ohio
Head Teller/CSR
* Provide Quality customer service, promote and cross sell a broad variety of bank products and services.
* Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas.
* Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business.
* Works with branch management to implement activities to ensure branch profit goals are achieved.
* Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes.
* Assists branch personnel with operational duties and on Teller line as needed.
* Use Branch capture to scan all items into the Bank's mainframe.
* Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin.
* Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits.
* Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels.
* Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance.
Minimum Requirements:
* High School Diploma, or equivalent;
* Ability to travel within market;
* Ability to effectively utilize a computer and other standard office equipment;
* Ability to effectively communicate orally and in writing;
* Capable of performing basic math problems;
* Must maintain a friendly, courteous and professional demeanor;
* Customer Service and Cash Handling skills required.
Hillsboro-Main, Ohio
Customer Care Center
* Responsible for answering customer calls and questions related to accounts;
* Preparation of outgoing mail, check/statement research, reconcilements;
* Assisting customers with online banking services, mobile banking, telephone banking, bill pay and debit cards;
* The individual filling this position must be willing and capable of providing exceptional customer service, possess excellent telephone etiquette and enjoy working with the public.
Minimum requirements:
* High School Diploma, or equivalent;
* Ability to effectively utilize a computer and other standard office equipment;
* Ability to effectively communicate orally and in writing;
* Must maintain a friendly, courteous and professional demeanor;
* Customer Service and Cash Handling skills required;
* Must be proficient in Microsoft office products (word, excel, outlook); and
* Must be efficient in problem solving.
Hillsboro-Main, Ohio
Loan Closer / Processor
Merchants National Bank is seeking a Loan Closer/Processor for the Hillsboro office. The loan closer/processor position involves preparing closing documents for residential loans along with a variety of duties relating to the daily operations of the loan department.
Minimum requirements:
The successful candidate must be proficient in basic software applications such as Microsoft Word and Excel, must be detail oriented and maintain a high level of integrity and accuracy. Excellent problem solving and customer service skills required. Associate’s degree in the area of finance, business or related work experience preferred.
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