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Job Opportunities
Greenfield, Ohio
Teller
Primary Duties and Responsibilities:
• Provide superior customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer Service and Cash Handling skills required
Hillsboro, Ohio
Loan Receptionist
The Loan Receptionist operates as the hub of the department, providing administrative support that drives functional excellence for the Loan Servicing/Accounting team. This position is the first point of contact, must represent Merchants National Bank values, provide superior internal and external customer service, and maintain the office culture. Some duties and responsibilities include:
• Greets visitors/customers and directs them to appropriate person, using effective professional and friendly greeting
• Receptionist answers telephone lines, ascertains callers' needs, refers or transfers calls, takes messages and makes sure all messages and calls are receipted in a timely manner
• Develop knowledge of regular bank customer and provides quality customer service to both internal and external customers
• Receptionist performs teller functions including: balancing cash drawer, processing mail payments and securing cash drawer and checks at the end of each business da
• Separate reports and notices daily, verify payment notices and track and organize loan write-up sheets monthly
• Verify document imaging, place documents in collateral or servicing files, update pipelines and place files in appropriate drawers or send to branches
• The Loan Receptionist is responsible for helping out Loan Accounting and Loan Servicing with various tasks
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• At least 1 year of professional office experience preferred
• Attention to detail and organizational skills required
• Service-oriented, polite, and respectful
• Ability to manage multiple requests and priorities simultaneously, meet deadlines, and show flexibility to change direction when needed
• Excellent oral, written, and interpersonal communication skills
• Team-oriented and the ability to work collaboratively
• Working knowledge of Word and Excel
Hillsboro, Ohio
Residential Loan Closer - Full Time
The Loan Closer is responsible for preparing all closing documents on real estate loans, home equity and modifications in a timely and accurate manner. In addition, the Loan Closer will work diligently with title agencies on closings and ensure that there is compliance with all regulations. This is including but not limited to the following:
• type accurate closing documents, submit closing fees to the title agencies, review CD/HUD statements and closing docs, prepare coupon books, and funding wires/checks
• Track and manage closed loan files on the loan software and team calendar
• Complete the loan checklist to indicate all documents needed in order to have a complete loan file
• Cross train within the team and work closely with the Processor to ensure proper coverage and backup
• Transfer and pass off loan files in a timely manner
• Complete all other tasks/duties as needed while maintaining great customer service internally and externally
• Other duties as assigned
Qualifications/Skills and Knowledge Requirements:
• High School diploma or equivalent required
• Proficient in basic software applications such as Microsoft Word and Excel, must be detail oriented and maintain a high level of integrity and accuracy
• Excellent problem solving and customer service skills required
• Actively support the values of the organization and follow established company policies and procedures
• It is essential that our applicants be dynamic, sociable, and enthusiastic team players; while possessing a positive can-do, vibrant attitude, excellent judgment and communication skills
Hillsboro, Ohio
Loan Servicing - Full Time
Loan Servicing will perform the daily functions within Loan Operations. This is including but not limited to the following:
• payment processing
• data entry
• setting up ACH transactions
• document imaging
Loan Servicing must adhere to all bank policies, procedures and all compliance regulations. Will also assist with being a resource/backup to other employee(s) within the department. Other duties as assigned.
Qualifications/Skills and Knowledge Requirements:
• High School diploma or equivalent required
• Excellent communication and organizational skills
• Ability to multi-task and be detail oriented
• Working knowledge Microsoft office, a must
• Basic computer skills and the ability to learn industry-related software are required
Washington C.H., Ohio
Teller - Full Time
Primary Duties and Responsibilities:
• Provide Quality customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
Qualifications/Skills and Knowledge Requirements:
• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required
Merchants National Bank is committed to providing unequalled customer service and work environment. We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
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