Career Opportunities

Established in 1879, the Merchants National Bank is an independent institution built upon a foundation of financial strength and customer service. Our main office is in Hillsboro, Ohio with branch offices located in Greenfield, Washington Court House, London, Springfield, Mount Orab, Georgetown, Batavia, Marysville, Wilmington, Logan, and Athens. Each of our offices are individually and locally managed. We are committed to establishing long-term relationships with our customer base.

 

 

Job Opportunities

 



Athens, Ohio

Customer Service Representative

 

Primary Duties and Responsibilities:

• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent required. 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required

 



Hillsboro, Ohio

Teller

 

Primary Duties and Responsibilities:

• Provide exceptional customer service, promote and cross sell a broad variety of bank products and services
• Process transaction for checking and savings (individual and commercial) accounts, time deposits, loans, club accounts, and safe deposit boxes
• Use Branch Capture to scan all items into the Bank's mainframe
• Provide other assorted services which include, but are not limited to: cashing checks, processing money orders, cashier checks, check orders, counting currency and coin
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Manage vault operation to include ordering, balancing and maintaining cash at appropriate levels
• Maintain required records, reports, and reconcilements to ensure efficient customer service operations and audit compliance
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Capable of performing basic math problems
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required

 



London, Ohio

Customer Service Representative

 

Primary Duties and Responsibilities:

• Opens new accounts, refers, and cross-sells the company's products and services
• Participates with branch management in maintaining a customer-focused environment and developing new ideas to increase business that will help achieve customer relationship objectives
• Provide exceptional customer service
• Opens new accounts for bank products and services and expands existing customer relationships through cross-selling or referring products and services to the appropriate areas
• Assists customers in person or by phone with Bank products and services to develop new business and to retain or expand existing business
• Maintain and balance cash drawer, balance and service automatic teller machine, and assist with night deposits
• Works with branch management to implement activities to ensure branch profit goals are achieved
• Assists the branch management team in coaching and training the teller staff to help develop skills and achieve branch sales goals
• Works with branch Tellers on warm hand-off procedures
• Assists branch personnel with operational duties and on Teller line as needed
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

• High School Diploma or equivalent required. 2+ years of experience in financial industry preferred
• Ability to effectively utilize a computer and other standard office equipment
• Ability to effectively communicate orally and in writing
• Must maintain a friendly, courteous and professional demeanor
• Customer service and cash handling skills required

 



Hillsboro, Ohio

Commercial Loan Closer/Processor

The Commercial Loan Closer/Processor involves preparing commercial closing documents and will assist in a variety of duties relating to the daily operations of the commercial processing department.

 

Primary Duties and Responsibilities:

• Review loan application materials and closing documents for potential borrowers and check the accuracy of the information
• Gather all appropriate paperwork and materials for loan application closing, such as tax forms, title documents, insurance information and loan terms
• Enter information about the loan details, the terms, the information from the application and the funds received into our loan software system
• Compose loan application letters, closing documents, forms, bank letters, requests for more information and other types of correspondence
• Other duties as assigned

Qualifications/Skills and Knowledge Requirements:

The successful candidate must be proficient in basic software applications such as Microsoft Word and Excel, must be detail oriented, great communication skills and maintain a high level of integrity and accuracy. Excellent problem solving and customer service skills required. The candidate must actively support the values of the organization and follow established company policies and procedures. It is essential that our applicants be dynamic, sociable, and enthusiastic team players; while possessing a positive can-do, vibrant attitude.

 



 



 

 


Merchants National Bank is committed to providing unequalled customer service and work environment.  We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

  

Apply Now

To apply for any of these positions fax, e-mail, or mail your resume with salary history to the address below. Please indicate the position you are applying for.

Merchants National Bank
Attn: H.R. Dept.
P.O. Box 10
Hillsboro, OH 45133
Fax: (937) 393-9425
E-mail: careers@merchantsnat.com 

Or you may now apply online!

 

 

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