Online Banking Agreement


If you agree to abide by the information contained in the Online Banking Agreement below please click "I AGREE" at the bottom of this page. You will then be forwarded to the first-time user set-up section to complete the Online Banking enrollment process.

If you do not agree to these terms please click the "I DISAGREE" button. You will not be able to sign up for Online Banking and will be returned to the homepage.


MNB Online Banking Agreement

This Online Banking Agreement ("Agreement") contains the terms and conditions that govern the access to information, accounts, banking, bill payments and other online services. The terms of this Agreement are in addition to those that apply to any account or service you have with us. You should print this Agreement or contact us for a copy.

As used in this Agreement, "you" or "your" refers to the person(s) using MNB Online Banking; "we", "us", "our", or "Bank" refers to Merchants National Bank.

Terms and Conditions

Your use of the MNB Online Banking service confirms your agreement to be bound by the terms and conditions contained in this Agreement as well as any rules for use of the services. It also acts as your acknowledgment of your receipt and understanding of the disclosures in this Agreement and your agreement allowing all disclosures or other information required under applicable law to be sent electronically.

Except as otherwise required by law, rule, or regulation, we may change the terms and conditions of this Agreement from time to time and at any time. When changes are made, we will update this Agreement at the Web site. Changes will be effective when first updated on the Web site unless law, rule, or regulation requires advance notice in which case the change will be effective in accordance with the law, rule, or regulation.

Unless otherwise required by applicable law, we have the right to terminate this Agreement and/or your access to Online Banking service at any time at our convenience and without cause.

In no event will Merchants National Bank be liable for any direct or indirect, special, incidental, consequential, or punitive damages or lost profits arising in connection with use of our Online Banking service, any interruption in availability of our Online Banking service, delay in operation or transmission, computer virus, loss of data, or otherwise, even if Merchants National Bank has been advised of the possibility of such damages or loss.

If any of the accounts from which you utilize MNB Online Banking is joint, each of you is jointly and severally obligated under this Agreement. Each owner will have a unique password and acting alone may perform transactions, obtain information, terminate this Agreement, allow one or more other persons to access qualifying accounts if you provide them with your account access identification number and password, or otherwise transact business, take actions or perform under this agreement. We are not required to obtain the consent of, or notify, any of you. Each of you individually releases us from any liability and agrees not to make any claim or bring any action against us for honoring or allowing any access, actions or transactions where the person performing the access, action or transaction is one of you or is otherwise authorized to access the account. Each of you agrees to indemnify us and hold us harmless from and against any and all liability (including but not limited to reasonable attorney fees) arising from any such claims or actions.

Types of MNB Online Banking Services

You may access your account(s) through MNB Online Banking using your access identification number and password to perform the following:

  • Obtain balance and transaction history of eligible accounts;
  • View copies of previous statements and images of cancelled checks;
  • Transfer funds and make payments between eligible accounts (except certificates of deposit);
  • Pay bills from checking accounts (BillPay)
  • Order checks


Federal law limits certain transfers and withdrawals from savings accounts and money market deposit accounts. You may not make more than six withdrawals and/or transfers from these accounts each monthly statement period by check, pre-authorized or automatic transfer, draft, debit card, data transmission, or telephonic agreement. Only three of these six transfers may be by check, draft, debit card, or similar order. If you exceed these transfer limitations in any statement period, your account will be subject to closure. Please see your deposit agreement for further detail.


We will provide you monthly statements for your checking and money market accounts. At a minimum, a quarterly statement will be provided for your savings account.

Hours of Operation

For purposes of this Agreement, business days are Monday through Friday, excluding Bank holidays. The Electronic Banking Services are available 24 hours a day, seven days a week, except during special maintenance periods. For purposes of transactions, those received after 4:00 p.m. on business days, and all transactions which are requested on weekends or holidays which Merchants National Bank chooses to remain closed, will be processed on the next business day.

Financial Institution's Liability

If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance:

  • Your account does not contain sufficient funds to complete the payment or transfer, or the transfer would exceed the credit limit of any account;
  • If your equipment or ours is not working properly and you know or have been advised by us about the malfunction before you execute the transaction;
  • The payee mishandles or delays a payment sent by the Bank;
  • You have not provided the Bank with the correct names or account information for those persons or entities to whom you wish to direct payment;
  • Circumstances beyond the Bank's control (such as, but not limited to, fire, flood, interference from an outside force) prevent the proper execution of the transaction and the Bank has taken reasonable precautions to avoid those circumstances.
  • There may be other exceptions stated in our agreement with you.


We will disclose information to third parties about your account or the transfers you make only in the following situations:

  • Where it is necessary for completing transfers; or
  • In order to verify the existence and condition of your account to a third party, such as a credit bureau or merchant; or in order to comply with government agency or court orders; or
  • If you give us your written permission.

Your Liability For Unauthorized Transfers

You agree not to give account access to any unauthorized individuals. If you believe that someone may attempt to access your account without your consent or has transferred money without your permission, you must call us immediately at 1-800-875-1993 or write to us at Merchants National Bank, P.O. Box 10, Hillsboro, OH 45133. Quickly telephoning us is the best way of reducing your possible losses.

If you believe your customer identification number and password or other access means have been lost or stolen, and you tell us within 2 business days after you learn of the loss or theft, you can lose no more than $50.00 if someone used them without your authority.

If you do NOT tell us within 2 business days after you learn of the loss or theft of your customer identification number and password or other access means, and we can prove that we could have stopped someone from using them without your authority if you had told us, you could lose as much as $500.00

Also, if your statement shows transfers covered by this agreement that you did not make or authorize, tell us at once. If you do not tell us within 60 days after the statement was mailed to you, you may not get back any money lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time.

If a good reason, (such as a long trip or hospital stay) kept you from telling us, we will extend the time periods.

Additional Limit on Liability for VISA®-branded cards.

Unless you have been grossly negligent or have engaged in fraud, you will not be liable for any unauthorized transactions using your lost or stolen VISA®-branded card. This additional limit on liability does not apply to ATM transactions, to transactions using your Personal Identification Number which are not processed by VISA, or to commercial cards.

If we complete a transfer that you make or authorize and we subsequently learn that you have insufficient funds for the transaction, you agree that we may reverse the transaction or offset the shortage with funds from any account you have with us. In any case, you are fully obligated to us to provide sufficient funds for any transfers you make or authorize. Other applicable bank fees may apply; see miscellaneous fee schedule.

Errors and Questions

Call us at 1-800-875-1993 or write to us at Merchants National Bank, P.O. Box 10, Hillsboro, OH 45133, as soon as possible, if you think your statement is wrong or if you need more information about a transfer or payment listed on your statement. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.

  • Tell us your name and account number (if any).
  • Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  • Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days.

We will tell you the results of our investigation within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will re-credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we do not receive your complaint or question in writing within 10 business days, we may not re-credit your account. Under certain circumstances, the error resolution time periods are extended from "45 calendar days" to "90 calendar days". A longer period of time may apply for accounts opened within the preceding 30 days.

If we decide that there was no error, we will send you a written explanation within 3 business days after we finish our investigation. You may ask for copies of the documents that we used in our investigation.


You are responsible for complying with all terms of this Agreement and with the terms of the agreement governing the deposit/loan accounts which you access using Electronic Banking Services. We can terminate your Electronic Banking privileges under this Agreement, with notice to you, if:

  • You do not pay any fee required by this Agreement when due.
  • You do not comply with the Agreement governing your deposit or loan accounts.
  • Your accounts are not maintained in good standing.

We may convert your account to an inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive 90 day period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service. We reserve the right to terminate this agreement and your use of the services in whole or in part at any time.

To cancel the Online Banking Service, you must notify Merchants National Bank with your name, address, and the effective date to stop the service. You may notify Merchants National Bank by one of the following methods:

  • Calling 1-800-875-1993 Monday through Friday 8:00 am to 5:00 p.m.
  • Writing a letter and sending it to the following address: Merchants National Bank, Attn.: Customer Service, P. O. Box 10, Hillsboro OH 45133-0010

Fee Schedule

Merchants National Bank offers the benefits and convenience of Online Banking to you at no charge. Additional fees may apply depending on the BillPay service you may choose.


Your enrollment in Merchants National Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your Merchants National Bank account(s). Alerts are provided within the following categories:

  • Mandatory Alerts provide you with important account notifications, such as information about changes to your Online Banking password, PIN, or login information. You do not have the option to suppress these Mandatory Alerts.
  • Account Alerts provide you with notification of important account activities or when certain changes are made to your Service accounts, such as scheduled payments made, scheduled payments cancelled and mobile deposits. These Alerts are automatically activated for you. Although you may suppress these Account Alerts, we strongly recommend that you do not do so because they provide important information related to your Service accounts.
  • Additional Alerts must be activated by you to be enabled. These Additional Alerts can be accessed from the Alerts menu within Merchants National Bank Online Banking and Alerts menu within Merchants National Bank Mobile Banking.

Account Alerts and Additional Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts though your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. Merchants National Bank reserves the right to terminate its Alerts service at any time without prior notice to you.

Methods of Delivery. We may provide Alerts through one or more channels (“EndPoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Merchants National Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these EndPoints, and it is your responsibility to determine that each of the service providers for the EndPoints described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your EndPoint service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device's number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.

Alerts via Text Message. To stop Alerts via text message, text "STOP" to 99588 at anytime. Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in Merchants National Bank Online Banking and click the box next to your mobile number for the Alerts you'd like to receive again. For help with SMS text alerts, text “HELP” to 99588. In case of questions please contact customer service at 1-800-875-1993. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.

Limitations. Merchants National Bank provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside Merchants National Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold Merchants National Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.

Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.

Click "Accept" if you accept the above terms.
Click "Decline" if you do not accept the above terms.

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